Where: Sign in screen

1. 1Open Jamaica Ops on your phone. In Safari, tap Share then Add to Home Screen so it opens like a normal app.
2. 2Enter your work email. You can sign in with your password, with Google, or ask for a one-time sign-in link by email.
3. 3Leave "keep me signed in" on so you are not typing your password before every shift.
4. 4The first time you land, the welcome walkthrough shows you each screen. You can close it and reopen it any time from the guide.

Where: Home and Schedule

1. 1Home shows your next shifts right at the top — date, time, and where you are posted.
2. 2Tap Schedule for the full week. Use the arrows beside the date range to move to another week.
3. 3Stay on the Mine tab for your own shifts.
4. 4The Unfilled tab shows shifts nobody is covering yet. If you can work one, you can claim it there.

Where: Availability & Preferences, and Schedule

1. 1Open More, then Availability & Preferences.
2. 2For each day of the week choose Available, Preferred or Unavailable, and add a start and end time if you are only free part of the day.
3. 3Set your preferred shift time, the weekly hours you are after, and any limit on hours or days in a row.
4. 4Add date exceptions for one-off days — a wedding, a medical appointment, a trip.
5. 5Use the scheduling needs box for an ongoing arrangement management should plan around. Only managers can read that box; coworkers cannot.
6. 6Save. For a specific day off, go to Schedule, Time off tab, and submit the request with your dates and reason.

Where: Schedule, Swap board

1. 1Open Schedule and find the shift you cannot work.
2. 2Offer it up as a swap. It appears on the Swap board for teammates who can cover that department.
3. 3To pick up someone else's shift, look at the Swap board and claim the one you want.
4. 4If the shift clashes with your availability, the app warns you and you have to confirm before claiming.

Where: Time clock

1. 1Open More, then Time clock. Tap the big button to clock in when you start.
2. 2While you are on, the card shows how long you have been clocked in.
3. 3Tap the button again at the end to clock out.
4. 4This week lists every punch with the date and hours so you can check your own timesheet.
5. 5Something wrong on a punch? Tap that entry, then use Request a timesheet correction and describe what happened.

Note: If you forget to clock out, the shift shows on the owner view as "Check clock-out" so a manager can fix it with you.

Where: Messages

1. 1Tap Messages at the bottom.
2. 2Pick your channel across the top — Maintenance, Jamaica Joe's, Security, Office and so on. You only see the channels you belong to.
3. 3Read the thread and type your message at the bottom to post to that channel.
4. 4Broadcasts are resort-wide announcements from management. They sit in their own section so they do not get buried.

Where: Messages, Notifications section

1. 1Open Messages and scroll to Notifications.
2. 2This is where approvals, assignments and alerts meant for you land.
3. 3Tap one to see the detail and act on it.

Where: Ops, Incidents tab

1. 1Tap Ops, stay on Incidents, then add a new incident.
2. 2Give it a short clear title — what happened, not an opinion.
3. 3Pick the category (guest service, injury, property damage, noise, pool, security, weather and so on) and the severity.
4. 4Add the location on property and the department that should handle it.
5. 5Write what you saw in the description. Facts, times, and what you already did.
6. 6Submit.

Note: If somebody is hurt or in danger right now, use the red Urgent help button first and file the incident afterwards.

Where: Ops, Tasks tab

1. 1Tap Ops, then the Tasks tab.
2. 2Add a new task for the repair or job — what needs doing and where.
3. 3Set the priority and the department it belongs to.
4. 4Work assigned to you also shows under Your tasks on Home.
5. 5When you finish, mark it complete and add a note about what you did or what parts you used.

Where: Urgent help button, and Messages

1. 1The red Urgent help button is on every screen — bottom corner on your phone, in the sidebar on a computer.
2. 2Tap it, pick the kind of emergency, and send.
3. 3Do not use it to test. It reaches management immediately.
4. 4Emergency broadcasts from management appear in Messages under Broadcasts.
5. 5Read a broadcast and acknowledge it so management knows the message got through to you.

Where: Team Directory and the sidebar

1. 1Open More, then Team Directory, and tap your own name to see your profile.
2. 2Your profile shows your department, role, job title, work contact details and your availability summary.
3. 3Ask Yesina in the Office or a manager to correct anything that is wrong on your record.
4. 4Sign out from the bottom of the sidebar, or the sign-out button in the top corner on your phone.

Note: Staff can view profiles but not edit roles or departments. That is intentional, not a bug.

Where: Schedule and Team availability

1. 1Open Schedule and move to the week you are building.
2. 2Check Team availability first so you are not assigning someone on a day they cannot work.
3. 3On a computer, drag a qualified employee onto a shift. On iPhone, tap the employee first, then tap the shift.
4. 4Hard conflicts stay blocked in quick assignment. Use the shift's Reassign control only when you intentionally need to review and override an availability conflict.
5. 5A soft preference clash or weekly-hours warning is shown before the assignment saves.
6. 6A hard unavailable clash asks you to tick an override before it will save, and the override is recorded.
7. 7Unfilled shifts stay visible on the Unfilled tab until somebody covers them.

Where: Command Center and Owner view

1. 1Open the Command Center. Approvals waiting sits near the top.
2. 2Work through time-off requests, shift swap claims and timesheet corrections.
3. 3Approve or decline each one.

Where: Ops and Command Center

1. 1Open Ops and read the new incidents at the top of the list.
2. 2Assign each one to the right person or department. The status moves to In progress.
3. 3Follow up with the assignee, and add notes as the situation develops.
4. 4When it is handled, mark it Resolved and write the closeout note — what was done and by whom.
5. 5Do the same for work orders on the Tasks tab.

Where: Owner view, Command Center, Team Directory

1. 1Open the Owner view to see who is clocked in right now and for how long.
2. 2A shift running abnormally long is flagged "Check clock-out" — that usually means someone forgot to punch out.
3. 3Fix it with the employee, or handle their timesheet correction request from approvals.
4. 4Use Team Directory to check someone's department, role and status.
5. 5Overtime threshold, standard shift length and the incident attention level are set at Settings and drive these numbers.